We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.
During this time, you may experience pending statuses on submissions, delayed SMS activation, occasional rejections requiring additional details, and resubmission.
Approvals are currently “slow by default,” averaging ~8–9 business days. Some submissions may still be rejected depending on compliance signals and business/use-case details.
We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.
Feb 03, 2026 - 16:17 UTC
We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.
We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.
Jan 26, 2026 - 15:03 UTC
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Resolved -
✅ Resolved: 502 Errors on WordPress Hosting The issue affecting our WordPress hosting environment has been fully resolved. Services are operating normally, and we are continuing to monitor the platform to ensure ongoing stability.
If you continue to experience any issues, please reach out to our support team.
Thank you for your patience while we worked on this.
Feb 5, 08:31 UTC
Update -
We are continuing to work on a fix for this issue.
Feb 5, 07:55 UTC
Identified -
We’re currently investigating an issue affecting our WordPress hosting environment, which may cause intermittent 502 errors for some sites. Our engineering team is actively working to identify the root cause and restore full service as quickly as possible.
No action is required from your end at this time.
We’ll continue to post updates here as we make progress. Thank you for your patience.
Feb 5, 07:55 UTC
Resolved -
This incident has been resolved.
Feb 3, 14:42 UTC
Update -
The technical team has rolled back their recent changes. Users are now able to edit retail subscriptions once more.
Feb 3, 14:42 UTC
Investigating -
Our technical team is investigating an issue where, when a user tries to edit a retail subscription, the side panel that populates is completely blank. There is currently no workaround for this issue at this time. Further updates will be provided as they develop.
Feb 3, 14:09 UTC