Update -
Our team is still working on providing a resolution for this issue, and we will provide an update once we have more information.
Feb 5, 22:17 UTC
Identified -
We’re upgrading our SMS registration process.
We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.
During this time, you may experience pending statuses on submissions, delayed SMS activation, occasional rejections requiring additional details, and resubmission.
Approvals are currently “slow by default,” averaging ~8–9 business days. Some submissions may still be rejected depending on compliance signals and business/use-case details.
We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.
Feb 3, 16:17 UTC
Monitoring -
We’re upgrading our SMS registration process.
We know how important it is to get your SMS campaigns up and running. However, due to immediate policy changes from our upstream provider (Twilio), we have temporarily paused new SMS registrations.
We are working quickly to update our submission tools to meet these new requirements. This update ensures your future campaigns will be fully compliant and approved faster. We apologize for the interruption and will let you know as soon as registrations are open again.
Jan 26, 15:03 UTC